Alexis Laurella

I’m a Personal Lines Servicing Virtual Assistant with nearly two years of experience supporting clients and agents in the insurance industry. I specialize in delivering reliable, high-quality customer service by helping policyholders manage their home, auto, and other personal insurance needs efficiently and confidently.

In my role, I handle a wide range of tasks—including processing policy changes, answering coverage questions, taking payments, and ensuring all documentation is accurate and up to date. I take pride in being detail-oriented, organized, and responsive, because I understand how important it is for clients to feel supported and secure when it comes to their insurance coverage.

With a college degree in Human Resource Management, I’ve developed strong interpersonal and communication skills that allow me to adapt easily to different client needs and make every service interaction smooth and stress-free.

Overall, I strive to help both clients and agents save time, reduce errors, and build long-term trust through clear communication, dependable assistance, and consistently excellent service.